USING QR CODES TO EFFECTIVELY COLLECT PATIENT FEEDBACK WITHIN ORAL SURGERY UNITS
Authors:
Thomas Turner, Sarah Taylor
Affiliation:
Edinburgh Dental Institute, Edinburgh, United Kingdom
Doi: 10.54936/haoms242p98
ABSTRACT:
Objectives: Feedback is essential for commissioning, service evaluation and improving patient care. Tools of collecting feedback such as Patient-Reported Experience Measures (PREMS) are advocated in the “Guide for Commissioning Oral Surgery and Oral Medicine”. PREMS evaluate experience at the time of care. Collecting PREMS can often be challenging due to the resources required and is often only collected over a short time period, which limits its use and effectiveness.
We therefore aimed to obtain patient feedback through PREMS in a sustainable, effective and long- term manner and evaluate our service.
Materials and Methods: A 10 question PREMS survey was created using JISC Surveys based upon the “Guide for Commissioning Oral Surgery and Oral Medicine.” A QR Code was created to allow patients to access the survey and paper alternatives were also available. Following every treatment appointment, patients were offered the opportunity to complete the surveys across two sites.
Results: Sixty-four responses were received from 26th February 2023 to 31st May 2023. Of these 95.3% were received using QR codes and 4.7% were received using the paper format. The patient’s assessment appointment was conducted using a face-to-face appointment for 93.75% of respondents, whereas 6.25% were remote. All respondents felt involved in their treatment decision, received information on risk and benefits and were able to ask questions. Furthermore, all respondents also reported their pain and anxiety was managed well during the procedure, that they received appropriate aftercare advice and were given emergency contact details. Where applicable all patients reported receiving information about medication side-effects.
Conclusion: Collecting PREMS using QR Codes appears to be an effective method of collecting patient feedback, without exhausting resources and with good patient compliance. This study also evidences the excellent quality of our service. Consideration should be given to expanding PREMS to collect further data on areas on interest.
KEY WORDS: Feedback, PREMS, QR Codes, Patient, Oral Surgery
Authors:
Thomas Turner, Sarah Taylor
Affiliation:
Edinburgh Dental Institute, Edinburgh, United Kingdom
Doi: 10.54936/haoms242p98
ABSTRACT:
Objectives: Feedback is essential for commissioning, service evaluation and improving patient care. Tools of collecting feedback such as Patient-Reported Experience Measures (PREMS) are advocated in the “Guide for Commissioning Oral Surgery and Oral Medicine”. PREMS evaluate experience at the time of care. Collecting PREMS can often be challenging due to the resources required and is often only collected over a short time period, which limits its use and effectiveness.
We therefore aimed to obtain patient feedback through PREMS in a sustainable, effective and long- term manner and evaluate our service.
Materials and Methods: A 10 question PREMS survey was created using JISC Surveys based upon the “Guide for Commissioning Oral Surgery and Oral Medicine.” A QR Code was created to allow patients to access the survey and paper alternatives were also available. Following every treatment appointment, patients were offered the opportunity to complete the surveys across two sites.
Results: Sixty-four responses were received from 26th February 2023 to 31st May 2023. Of these 95.3% were received using QR codes and 4.7% were received using the paper format. The patient’s assessment appointment was conducted using a face-to-face appointment for 93.75% of respondents, whereas 6.25% were remote. All respondents felt involved in their treatment decision, received information on risk and benefits and were able to ask questions. Furthermore, all respondents also reported their pain and anxiety was managed well during the procedure, that they received appropriate aftercare advice and were given emergency contact details. Where applicable all patients reported receiving information about medication side-effects.
Conclusion: Collecting PREMS using QR Codes appears to be an effective method of collecting patient feedback, without exhausting resources and with good patient compliance. This study also evidences the excellent quality of our service. Consideration should be given to expanding PREMS to collect further data on areas on interest.
KEY WORDS: Feedback, PREMS, QR Codes, Patient, Oral Surgery